Frequently Asked Questions

Everything you need to know about shopping with Charlotte Russe.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. We also offer Express shipping options at checkout if you need your fashion fix sooner.

What is your return policy?

We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of the ship date. Please note that items marked as 'Final Sale' cannot be returned.

How can I track my package?

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I know what size to order?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I change or cancel my order after it's been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you can return the items once they arrive.